You need to be on top of your online reputation these day as more and more people are talking about you there. In years gone by, they would maybe talk to 10 people who might also talk to 10 people. Now they get on line and immediately talk to thousands of people within seconds!
Online Reputation Management clearly has a big impact on a company’s revenue. Have you considered the losses you could incur due to bad recommendations about your company, your services or your products? If you haven’t, you might want to start.
Catch the unhappy customers quickly and turn them into happy, loyal customers!